The 7.30 Report’s expose of Telstra’s use of pair gain technology last night has made more Australians aware that they are being short changed by the giant telco, the Shadow Minister for Information Technology, Senator Kate Lundy, said today.
“Within a couple of hours of last night’s 7.30 Report, I received dozens of responses to my Pair Gain Victims web site, mostly from people who have never been told by Telstra that a pair gain might be the cause of their slow internet connection and inability to get broadband,” Senator Lundy said.
“These are just some of the one million or so people who have a pair gain connection, but have never been told because of Telstra’s policy to keep them secret.
Here are some comments received last night from Australians with a pair gain:
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Prior to the 7:30 report last evening, I thought my predicament was an isolated instance. |
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I have been labouring under Telstra’s pair gain system which has given me only half of the telephone line that other people have … I demand Telstra refund me half of what I have paid in line rental in the past. |
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Thanks at last for finding other people who understand the frustration of Telstra. I suffer from the Telstra affliction at both my home and my office, forcing me to use high cost ISDN at the office and a clumsy and expensive satellite system at home. |
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When requesting a second phone line installed, I queried if ADSL would be available on the new line and was told that it would be … Now I am stuck with … two lines that are incapable of ADSL. I unfortunately did not know that my original line was pair gain nor was I told when it was installed. |
“Clearly, Telstra can not hide this problem from Australians any longer. Customers are waking up to the true extent of its backward thinking.
“I eagerly await the results of the ACCC investigation into Telstra over this issue, but in the mean time, I call on the Minister for Communications to join me in demanding that Telstra be honest with their customers,” Senator Lundy concluded.
Senator Lundy’s Pair Gain Victim web site is located at http://www.katelundy.com.au/Pairgainvictims.htm
Media Contact: Simon Tatz on 6277 3334 or 0418 488 295
