Telstra has admitted that yet another customer was denied a broadband service on the grounds of line condition when applying through a competitor, only to be later accepted when applying through Telstra’s BigPond.
According to an answer to a Question on Notice, Telstra has admitted that the complaint occurred on 28 July 2003.
This is evidence that Telstra is again favouring broadband applicants from Telstra BigPond over competing providers. This demonstrates that the giant telco still appears to be acting anti-competitively in the retail broadband market.
Every new case that emerges throws more and more doubt onto Telstra’s claim that these are simply one-off errors.
Under the Howard Government, Telstra has become the dominant player in Australia’s broadband market. This is one of the primary reasons why the ACCC has expressed its concern about competition in the broadband market.
Media contact: Adina Cirson – (02) 6277 3334 or 0418 488 295
