The two-week rebate package Telstra is offering as compensation to victims of its email pain could be worth as little as $12.50 – half the monthly cost of a Telstra BigPond email account.
Telstra confirmed that at least 1.2 million BigPond customers and an additional 270,000 broadband customers were directly affected. However, this paltry amount is an insult and demonstrates Telstra’s ignorance of the damage caused by this email debacle.
Presumably, small businesses using Telstra’s “Business Internet Regular Plan” at $15.95 per month would get a mere $8 rebate. This is a drop in the ocean compared to the thousands of dollars in lost business some have endured as a result of these email problems.
Even those Australians on more expensive plans, such as Telstra BigPond’s ADSL high speed internet service, would be entitled to as little as $30.
Telstra has admitted that BigPond’s email system was unable to cope with the demands placed upon it, evidenced by their urgent decision to invest $100 million in it.
This rebate is an insult compared to the enormous inconvenience and cost BigPond users have faced in the last few weeks.
Media contact: Jason Ives – (02) 6277 3334 or 0411 237 683
