December 2004

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November 2004 December 2004

bullet21 December 2004 - Consumers with little choice are forced to pay exorbitant bank penalties
bullet15 December 2004 - Shop online safely this Christmas
bullet14 December 2004 - Barnett behind the times on petrol probe
bullet7 December 2004 - Manufacturing sector in dire need of attention

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21 December 2004 - Media Release

Consumers with little choice are forced to pay exorbitant bank penalties

Bank penalties will remain at exorbitant levels as the lack of competition in the banking sector fails to restrain them. In addition, a report has found that many penalties are very likely unconscionable.

Consumers are provided with little information about the real costs of penalty fees of their own bank and even less of other banks. This makes it unlikely that Australians will shop around for a bank account with low default penalties. As a result there is no competitive pressure and banks can and are charging unfair and exorbitant penalties.

The Consumer Law Society of Victoria today reported that it was unlikely that bank penalty fees would be enforceable at law. Penalties which are disproportionate, extravagant or exorbitant in comparison to the loss suffered by the banks, and penalties for defaults enforced when customers have no opportunity to negotiate, are both likely to be unconscionable.

According to estimates, banks are charging cheque dishonour fees between 5 to 16 times the actual cost incurred by the bank and a massive 64 to 92 times what it costs them.

Bank fees should be fair, transparent and equitable for all consumers. Penalty fees need to be publicly available, giving consumers the opportunity to shop around in order for competition to effectively restrain penalty fees at fair and commensurate levels.

Labor calls on the Howard Government to act on behalf of consumers to ensure that banks are not profiteering on the back of exorbitant and unfair bank penalties.

Contact: Taryn Langdon – 0417 148 059 or 02 6230 0411

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15 December 2004 - Shop online safely this Christmas

More Australians than ever before will be taking advantage of online shopping this Christmas/New Year.

Although more Australians than ever are shopping online, there are some risks involved if the consumer is not wary.

3.3 million Australians (20% of Australians aged 14 years and over) used the Internet at home to purchase goods or services during September this year - a figure that is set to increase as more and more Australians go online to purchase gifts, services and travel over the holiday period.

To manage the risks of purchasing travel, gifts and services online this Christmas holidays, there are some useful guidelines which if followed can ensure shoppers are not disappointed by their purchases.

bullet1. Know who you are dealing with – know their physical location and their ABN if within Australia.
bullet2. Know exactly what you are buying – confirm details by email or phone if unsure.
bullet3. Know exactly how much you are paying – check the currency, taxes and levies and postage costs.
bullet4. Confirm order is correct before agreeing to pay.
bullet5. Ensure a secure system is available to process payment.
bullet6. Keep a hard copy of all details of the transaction eg. Forms and emails.
bullet7. Know delivery details of any items purchased – how long and where to track down parcel.
bullet8. Know all the terms and conditions – this is particularly important when booking travel and accessing services.
bullet9. Know the refund, alteration and warranty policies.

Due to its size and the fast moving global nature of online business, online shoppers can be let down if they don’t seek the right information from the vendor in order to minimise risks.

Following these guidelines ensures online shopping is safer - protecting Australians and ensuring they are not ripped off this Christmas.

More information is available at www.accc.com.au.

Contact: Adina Cirson - 0418 488 295 or 02 6277 3334

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14 December 2004 - Media Release

Barnett behind the times on petrol probe

Tasmanian Liberal Senator Guy Barnett and his Coalition Government counterparts have finally heeded Labor’s call for an ACCC probe into petrol pricing, after over two weeks of ignoring the fact that consumers throughout Australia are paying too much for petrol.

Labor first questioned bowser prices when it was noted that substantial savings made through large drops crude oil prices were not being passed on to consumers.

“Oil companies are continually blaming rising petrol prices on the rising cost of crude oil. They are quick to react to an increase, yet when costs come down, it seems it is the consumers who bear the cost.” – 30 November 2004

After Australian consumers got no response from the Government, Labor asked the Government in Parliament,

“Will the Government now follow Labor’s lead and call on the Australian Competition and Consumer Commission (ACCC) to investigate the petrol prices being passed onto consumers – which are clearly not reflective of the current cost of crude oil?”- 2 December 2004

Last Friday, with a 32.5% decrease in the price of crude oil over 6 weeks and a drop in the Singapore benchmark by 24.5% over that period, and no savings passed on to consumers, Labor placed further pressure on the Howard Government, calling for them to

“make legislative changes to ensure that the ACCC has the power to monitor prices and investigate why significant decreases in costs are not being passed on to consumers.” – 10 December 2004

Australian consumers and the opposition have been repeatedly ignored on the issue for over two weeks.

Yesterday, Liberal backbencher, Senator Barnett, finally recognised that there is a problem and has joined Labor’s chorus supporting Labor’s call for a petrol price probe.

Contact: Adina Cirson - 0418 488 295 or 02 6277 3334

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7 December 2004 - Media Release

Manufacturing sector in dire need of attention

Australian Manufacturers have expressed the lowest level of business confidence of any major industry sector, citing finding quality staff as the major issue dominating the sector, as well as a growing number of firms sceptical about the state of the economy.

The Manufacturing and Allied Services Index, prepared by Sensis and Australian Business Limited, released their quarterly survey results today which revealed:

bulletBusiness confidence of Australian Manufacturers is lowest of any industry sector;
bullet14 per cent of manufacturing firms state that the national economy would be worse off in one year;
bullet21 per cent manufacturing businesses experience problems in finding quality staff - this was cited as the most important business concern for the second successive quarter.
bulletA dramatic decline in sales performance, and lowered expectations for the current quarter;
bulletLack of work, preventing manufacturing and allied firms from increasing the size of their workforce;
bulletSubdued growth in capital expenditure, with the outlook for future investment falling;
bulletManufacturing firms, compared with other business sectors, are the least likely to have experienced an increase in the capital productivity;
bulletA decline in the proportion of manufacturers reporting increases in the value of their exports;
bulletProfitability for manufacturers is falling dramatically - a net negative 8 per cent of firms reported declines in the last quarter.

Under the Howard Government we have seen a decline in the importance of manufacturing. The Industry Minister rarely mentions manufacturing – completely ignoring its critical role in a balanced modern economy and society.

Under the Howard Government, we have watched manufacturing jobs disappear. Between 2000 and 2004, 50,000 jobs have been lost in manufacturing. We have witnessed manufacturing’s contribution to GDP decline, and exports of elaborately transformed manufacturers slow dramatically.

The Howard Government has failed to do anything to address the massive skills shortages evident in the Manufacturing sector and today’s report is yet another report over many years that has identified skills shortages.

Skill shortages are a key impediment to jobs growth and productivity growth and the Howard Government has neglected to address these chronic problems undermining Australia’s manufacturing capability.

Contact: Adina Cirson - 0418 488 295 or 02 6277 3334

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